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State authorization regulations do not apply to students accessing courses or programs while located outside of the United States. International ÀÖ²¥´«Ã½ are advised to understand and be apprised of the rules, regulations, and requirements related to online distance education programs in their country of residence, particularly if the country will charge any additional taxes, withholdings or fees associated with online distance education programs. International students are encouraged to contact the International Student and Scholar Services if they have any questions.

The ÀÖ²¥´«Ã½ Boulder encourages students initially to address complaints and grievances relating to academics, consumer protection, or other University policies with the specific individuals or units most directly connected with the issue at hand unless there are good reasons for not doing so such as a desire to maintain anonymity. Current University policies and procedures on Student Appeals, Complaints, and Grievances can be found in this guide. As with all issues of complaint, the student should initiate any grievance matters with the course facilitators and/or faculty, who will attempt to resolve the grievance, in consultation with course facilitator supervisor, the program director, and the departmental or graduate director.

ÀÖ²¥´«Ã½ Located Outside of Colorado: If a student located in a state outside of Colorado has a complaint that involves distance learning, that student must first seek resolution with the ÀÖ²¥´«Ã½ Boulder by filing a complaint with the appropriate person or office at the university. If the student bringing the complaint is not satisfied with the outcome of the university’s internal processes, the student may file a complaint with university’s SARA State Portal Entity at the Colorado Department of Higher Education:

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ÀÖ²¥´«Ã½ outside of Colorado may also file a complaint with the where they are located.

ÀÖ²¥´«Ã½ located in California should direct complaints to:

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Examples of types of student complaints that may be brought to the SARA State Portal Entity include veracity of recruitment and marketing materials, job placement data, accuracy of information about tuition, fees, and financial aid, accuracy of course transfer information. Complaints and appeals involving grades or student conduct violations will not be reviewed by the SARA State Portal Entity. For additional questions about how SARA consumer protection provisions assist students, please review NC-SARA's .

If all other avenues provided have been exhausted, unresolved complaints may be filed with the , the University’s regional accreditor.